Guarantee and Return Policy

We guarantee the quality of our meats and seafood, and we prioritize professional and timely delivery to all of our valued customers. Rest assured that whatever products you order from us will arrive precisely as described on our website, thanks to our meticulous measuring and weighing processes. While we do our best to estimate sizes and thicknesses accurately, we strive to maintain consistency with each order. 

To ensure that your products arrive frozen, we use dry ice and temperature-sensitive shipping cases. Please be aware that rare delays or extreme weather conditions may cause products to arrive slightly thawed. If this happens, please call us at 323-684-8565 or email us at contact@beyondbeliefgourmet.com. Our logistics experts will be happy to address any concerns or questions you may have, and work with you to find a prompt and professional solution.

If you have any concerns about your purchase, we are always ready to help resolve any issues that may arise. Should you experience any form of dissatisfaction with your purchase, we would like to inform you that we offer the option of either receiving a replacement or a refund. To facilitate a quick resolution, we kindly request that you contact us within 24 hours of your scheduled delivery. Please have your order number and scheduled delivery day ready when you call to enable us to quickly address any concerns you may have.

Please note that you should not return any order without prior authorization and instructions from Beyond Belief Gourmet.

We kindly request your attention to the following reminders:

• To begin, we would like to emphasize that any delay in the arrival of shipments due to incorrect or incomplete shipping details is not the responsibility of Beyond Belief Gourmet. As our esteemed customer, it is your responsibility to ensure that the shipping address provided to us is accurate and complete. Please be advised that failing to do so may invalidate our guarantee.
• We would like to remind our customers that any concerns regarding product quality must be communicated to us within 24 hours of the scheduled delivery date.
• We would also like to inform you that our frozen products are shipped via Federal Express and will be delivered to the recipient’s address without requiring a signature.
• Please ensure that gift recipients are aware of the delivery of perishable goods, as this falls under the responsibility of the purchaser.
• Finally, neither Beyond Belief Gourmet nor its assigned shipping carriers can be held accountable for any unattended deliveries or packages sent from Beyond Belief Gourmet, left at the specified recipient address on the requested delivery date.